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Terms and Conditions of Use

Last updated: June 26, 2026

Please read these Terms of Service carefully. These terms are between you and Elivarium. The use of 'you' in these Terms may refer to Elivarium community members, healthcare providers accessing the site as consumers, or any person accessing the site.

These Terms govern your use of the Elivarium website, whether you access the site through your computer, mobile device, tablet or any Elivarium application. You agree to comply with these Terms, the Elivarium Privacy Policy, the Code of Conduct and any other policies in effect when you access or use the site. If you do not agree to be bound by these Terms or any other policies, do not register for an account or access the site.

1. Modification

Elivarium reserves the right to make changes to the site, these Terms and other policies. If Elivarium makes material changes to these Terms, it will notify you by email or post a notice on the site before the effective date of the changes. For current users, these Terms are effective from 2024 and supersede all prior versions. Your continued use of the site after changes are posted constitutes your acceptance of the new Terms.

2. Not Medical Advice

The content on the site is for educational and informational purposes only and is not a substitute for medical advice, diagnosis or treatment provided by a qualified healthcare provider. Any communication between you and healthcare providers on the site is for general informational purposes only and does not create a physician-patient relationship. Your reliance on any information provided on the site is at your own risk. Always seek the advice of your healthcare provider for any questions about your medical condition.

4. Your Service Account; Consent to Emails

To use some site features, you must register and create a service account. You are responsible for maintaining the confidentiality of your account information. You must immediately notify us of any unauthorized use of your account. Elivarium reserves the right to refuse service or terminate your account at any time at its sole discretion. By using the site, you agree to receive emails from Elivarium. You may modify your communication preferences at any time, except for service-related emails.

5. Materials You Post or Provide; Monitoring of Communications

You may be able to post reviews, comments, questions, messages, photos, videos and other materials on the site. Your submissions are made voluntarily. Elivarium does not claim ownership of your submissions. By posting content on the site, you expressly grant Elivarium a non-exclusive, irrevocable, perpetual, royalty-free license to use, copy, distribute, publicly display, modify or transmit your submission in connection with the site and Elivarium's business. Elivarium may, at its sole discretion, reject or remove any submission from the site at any time if it violates these Terms.

6. Reviews or Content Posted by Others

Elivarium has no responsibility, including editorial control, over content posted by other community members, healthcare providers or other third parties. Content posted by third parties is solely their responsibility and does not represent the views of Elivarium. Elivarium does not endorse or recommend any specific content, procedures, products or healthcare providers. Healthcare providers featured on the site are not employees or contractors of Elivarium.

9. Links to Other Websites; Third-Party Promotions

The site may contain links to third-party websites. These sites are not under Elivarium's control and Elivarium does not endorse or assume responsibility for their content. Access to or use of any third-party site is at your own risk. Your transactions with third parties found on the site are solely between you and those third parties. Elivarium will not be responsible for any loss or damage related to dealings with third parties.

10. Elivarium Intellectual Property Rights

Elivarium grants you a limited, personal, revocable, non-assignable and non-exclusive license to use the site. Elivarium owns all content on the site, including text, photographs, videos, visual interfaces, graphics, design, code and software. These are protected by copyright, patents, trademarks and other intellectual property laws. You may not modify, reproduce, distribute, sell or create derivative works based on the site's content.

12. Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ELIVARIUM BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES ARISING FROM USE OF THE SITE. ELIVARIUM SHALL NOT BE LIABLE FOR ANY DECISION OR ACTION TAKEN BASED ON SITE CONTENT, NOR FOR DAMAGES CAUSED BY FACTORS BEYOND ITS REASONABLE CONTROL, INCLUDING VIRUSES, CYBERATTACKS, TECHNICAL FAILURES, FORCE MAJEURE OR GOVERNMENTAL RESTRICTIONS. ELIVARIUM'S TOTAL LIABILITY SHALL BE LIMITED TO THE AMOUNT, IF ANY, PAID BY YOU TO ELIVARIUM IN THE MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

13. Changes to the Site; Suspension or Account Closure

We may change the site or remove features at any time and for any reason, without notice and at our sole discretion. We may terminate or suspend your use of the site at any time at our discretion, with or without cause and without prior notice. Upon termination, your right to use the site ceases immediately. Once your account is suspended or terminated, any data stored on the site may not be recoverable.

15. Claims

Any dispute, claim or controversy arising out of or related to these Terms or the site shall be resolved by final and binding arbitration as the sole and exclusive remedy. Any claim must be filed within one year after the event giving rise to the claim. Arbitration shall take place in the state where Elivarium's local offices are located. Each party shall bear its own arbitration costs, except that the arbitrator's fee shall be split equally between the parties.

16. Notices

You may contact us by email at hola@elivarium.com. Your notices to us must be sent to the address indicated in the contact section of the site.

17. Miscellaneous

These Terms constitute the entire agreement between you and Elivarium regarding use of the site, and supersede any prior agreements. Elivarium's failure to exercise any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

3. How and When You May Use the Site

You may use the site to post reviews based on your own personal experience, to communicate with community members about personal care, beauty and wellness, to post questions, to find information for guidance purposes, and to find medical profiles.

You may not use the site:

  • If you are under 18 years of age.
  • In any way that violates local, state, federal or any other applicable laws.
  • In any way that harms or endangers Elivarium, its affiliates or any customers.
  • To exploit, solicit or harm minors.
  • To copy content from the site and post it on third-party websites.
  • To post racist, sexist, defamatory, harassing, threatening, obscene, false, misleading, fraudulent or otherwise offensive content.
  • To promote or encourage violence, self-harm, suicide, anorexia, bulimia or any harmful practice.
  • To post personally identifiable information about yourself or others.
  • To provide or claim to provide medical advice, diagnoses or treatment recommendations.
  • To register multiple accounts or use another person's account without authorization.
  • To impersonate any other person, including healthcare providers.
  • To solicit business outside the site or to spam users.
  • To use data mining, robots or similar data extraction methods.
  • To attempt to interfere with or disrupt the site.
  • To create reviews or comments in exchange for monetary compensation or other incentives.

Any use of the site not specifically authorized herein, without the prior written permission of Elivarium, is strictly prohibited. If you believe another user has violated these Terms, please contact Elivarium through the contact form.

7. Copyright Policy

If you believe your work has been used in a way that constitutes copyright infringement, notify Elivarium at hola@elivarium.com with the following information:

  1. 1.Identify the copyrighted work you claim has been infringed.
  2. 2.Identify the material on the site you claim is infringing with sufficient detail to locate it.
  3. 3.Provide a statement of good faith belief that the use of the material is not authorized by the copyright owner.
  4. 4.Provide a statement that the notice is accurate and, under penalty of perjury, that you are the owner or authorized to act on behalf of the owner.
  5. 5.Provide sufficient contact information (address, phone and email).
  6. 6.Your physical or electronic signature.

8. Photo and Video Policy

Healthcare providers must obtain consent from individuals before posting photos or videos. If you wish to have a photo or video of you removed from the site, contact Elivarium at hola@elivarium.com with the following information:

  1. 1.Identify the photo and provide sufficient details to locate it on the site.
  2. 2.Provide a statement of good faith belief that the photo is of you and was not properly authorized.
  3. 3.Provide a statement that the notice is accurate and, under penalty of perjury, that you are the person in the photo or authorized to act on their behalf.
  4. 4.Provide sufficient contact information (address, phone and email).

11. Elivarium Disclaims All Warranties

ELIVARIUM PROVIDES THE SITE AND ALL ITS CONTENT AS IS AND AS AVAILABLE. ELIVARIUM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ELIVARIUM DOES NOT WARRANT THAT THE SITE WILL BE FREE FROM ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS. ELIVARIUM EXPRESSLY DISCLAIMS ANY LIABILITY REGARDING AGREEMENTS YOU MAY MAKE WITH HEALTHCARE PROVIDERS OR THIRD PARTIES. YOUR USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK.

14. Indemnification

You agree to indemnify and hold harmless Elivarium from any loss, liability, claim, damages, costs and expenses, including reasonable attorney's fees, arising from:

  • Your contributions or any other content you post on the site.
  • Your use of the site.
  • Your conduct in connection with the site or other users.
  • Any violation of these Terms, any Elivarium policy or applicable laws.